Data Analyst

The Data Analyst role includes understanding and writing advanced SQL, TSQL, investigations, and debugging issues. This role will encompass the need to understand business process flows to assist with understanding complex analyses. The ideal candidate should be independent, curious, analytical, and a natural problem solver with the desire to learn and deliver results. This role reports into the ITOp's department.

Execute a specific plan for analyzing the necessary data to secure solutions to clients’ business information needs.

Communicate data results to the client, with an emphasis on answering the question as opposed to the analytical and reporting processes used.

Diagnose and resolve client questions or problems over the telephone and/or teams in the areas of system configuration, product functionality, and bugs or enhancements.

Assist with daily monitoring of customer and vendor files (Claims, PO, Invoice, Price, Member, Provider, etc.) with the ability to understand when to escalate concerns.

Ability to absorb and comprehend business flows to assist with complex analyses.

Identify, manage, and document ticket requirements for our customers.

Coordinate with DevOps, Product, and UAT departments in order to successfully Unit test assigned tickets scheduled for a Production release.

Monitor workflows and analyze assigned processes with the expectation of producing recommendations for improvements.

Complete assigned weekly work accurately and in a timely fashion.

Independently research tickets and issues from start to finish, in addition to working on projects as assigned.